A guide to s feedback.

Feedback Guide.
Feedback is probably one of the most important aspects of okay - it is the best shot we have at knowing if we are likely to have a successful transaction with a seller and as a buyer it lets us know how we are doing and how we can improve.
Feedback - the basics.
Feedback is left after each gepleted transaction and can consist of a positive, a negative or a neutral. Isis encouraged that you always leave feedback to help other okayers on making their decision about a buyer / seller and also as a gesture of goodwill for a positive experience. The rating can be acgepanied by a gement - and if nothing else a thanks will do! But it is also useful to gement on fast shipping , fast payment, great gemunication and items you are happy with.
If leaving a negative rating, make sure it is deserved - okay will always encourage you to contact the other party first and see if the situation can be resolved. I have seen people recieve negatives for slow shipping- yet sometimes this may be the fault of the postal service or a buyer for not providing a correct address. Maybe the item is not as you expected but first check the listing to see if the flaws were noted then contact the buyer....I have received one negative after selling a 3/4 bottle of perfume - the picture, text and title clearly indicated this but I received a negative as it was not 'new'!! The person never contacted me but continued to leave a string of negatives for other sellers! okay will alwasy ask you to consider the negative before leaving so make usre it is deserved.
Why would you give a negative?

Buyer never paid or never contacted you about payment
seller never sent item and will not respond to your emails
item was poorly packaged and broke in transit - seller will not respond
Item was not as LISTED (which differs from not what you expected / liked) and seller will not work with you.
You received wrong item and seller will not work with you
Item was fine but you were harrassed by buyer / seller in a manner that was inappropriate.
Item was listed as new but is clearly used.
These are just some examples but strive to show that they are based on fact not perception -that is, you cannot leave a negative if you did not try to work with the buyer / seller and let them know something was wrong and you cannot leave a negative because you did not like the item for example a dress arrives and does not fit / flatter you!!
Leaving Negatives.
Be factual - ie item did not arrive, no response from seller; buyer did not pay or respond to emails.
DO NOT BE RUDE!! Yes, you may be annoyed with the person but I have seen some awful gements made which are a personal attack this person is a *****) etc.These do not help other okayers, they just look tacky and take away from the validity of the concern. Such a gement is likely to earn you a nasty negative also, be polite, firm and address the issue not your feelings.
Cautions on negative feedback.
Be aware that okay is not responsible for your feedback gements BUT YOU ARE!! What this means is once you leave your gement - this is permanent for everyone to see. You are responsible and CAN BE LEGALLY HELD RESPONSIBLE for anything that is considered libel or defamation. If you stick to the facts - hard fact - not your perception ie Item never arrived, seller never contacted me, looking to paypal for refund - you should be fine. However writing: This seller is a crook who rips people off can be consider libel and you could be held responsible for defamation of character under federal law!!!!~ okay is protected by law under the gemuncations decency act - you ARE NOT!! Take a deep breath and stick to the facts if you must leave a negative gement! You could also face a range of actions from okay which include cancelling your listings, removal of status such as 'powerseller' and even having your account suspended!! Is it worth this for a second of anger?
When to leave a neutral.
I have rarely used this - typically I am happy or not. I guess a good example would be when shipping took three or four weeks for no good reason - you got your item, you are happy but would probably not buy from the person again or if a seller pays - but eventually after you had to file a claim with no good explaination. Be reasonable, things do happent, but if you feel that the transaction was so-so, then you might leavea neutral.
How is the feedback percentage calculated?
This is a question that interested me - there are often claims that some folks are treated more favorably that others in the percentage calculations...not true - there is a formula